At STEPS HOMES, we provide supported living facilities for vulnerable children, young people. We help transform lives through our residential services by taking a holistic approach and focusing on the core values of being non-judgmental, providing high standards of care and empathy. We accept each person as a unique individual and work with them to feel safe, secure and inspired to lead fulfilling lives. We believe that to offer an outstanding service, the needs of the individual must lie at the heart of everything we do.

Each resident has their own fully furnished room, which contains:

• All bedroom furniture, bed, mattress, wardrobe, chest of drawers, clothes hangers, ad other essentials. The young person will be able to choose their bed linen (pillows, duvet, bed sheet, duvet cover and pillows) based on a number of options presented by the staff.
• Living room furniture – sofa , TV, shelves with books and games,  curtains.
• Shared Bathroom
• Shared Kitchen – contains white goods, hoover, mop, bucket, and brush.
• Shared Garden.

There are security cameras on the property for safety and security.

The users of our services are referred through the Local authority or Council placements team. Each potential resident is represented by their respected social worker or personal advisor. When considering referrals, STEPS HOMES will always prioritise meeting the needs of the user referred and those already in placement, being mindful of the resident’s cultural, religious and communication requirements.

Moving can be a daunting experience. STEPS HOMES hopes to make this process as smooth as possible for all involved. Once a referral has been accepted and a conditional offer made, the resident’s social worker will arrange a visit to view the accommodation. During this visit, they will be allowed to view the accommodation facilities All new residents will have a positive and welcoming experience on admission. Staff at STEPS HOMES will plan the most appropriate way of helping a new resident  settle and feel comfortable. Staff will take time to consider ways in which the new resident can be received into the accommodation to make them feel settled and comfortable amongst the group. The staff team will also ensure current residents are involved in the welcoming process if they would like to be.